Free Hogg

01.3.07

Score One for Dell

Filed under: Dell, Hardware — Hogg @ 10:32 pm

Back in July, I ordered a new Dell Dimension desktop. So far, it has been a great machine. Up until about a week ago. That’s when my 19″ flat screen’s power button got stuck. It wouldn’t turn on. Luckily for me, I had an old CRT laying around that I could use in the mean time.

Dell MonitorTo make not that long of a story shorter, at about 3:30 yesterday afternoon, I used Dell’s chat support, chatted with a technical support person for about 15 minutes, and at 10:25 this morning, the FedEx man gave me my replacement monitor.

Not only was I surprised at how easy it was to get the situation resolved, the replacement part got here so quickly.

I have heard of people not liking Dell, but from this experience, Dell has probably made me a lifelong customer.

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1 Comment »

  1. It’s nice to hear a *good* customer service story for a change! 🙂

    Don’t let your warranty support coverage run out, though…

    Comment by Sarah — 01.10.07 @ 8:38 pm


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